Terms of Service

This website is operated by carltonsthefeedmerchants. Throughout the site, the terms “we”, “us” and “our” refer to carltonsthefeedmerchants. carltonsthefeedmerchants offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
Our Terms and Conditions can be saved to your device or printed allowing you to refer to them as necessary, we encourage you to do this.
Please ensure you read our Terms each time you purchase from our website as we do reserve the right to change them as we deem necessary.
1. Our Contact information

We are Carltons the Feed Merchants Limited, a company registered in England and Wales under company number 6315887. Our trading address is Unit 5B&C, North Tyne Industrial Estate, Benton, NE12 9SZ, with email addresscarltons66@yahoo.comand phone number 0191 2702238. Our registered office is 1 Co-operative Buildings, Seaton Delaval, Tyne and Wear, NE25 0AS. 2. Use of our website In order to purchase from our website, you must be over 18. If you are under 18 you must have consent and guidance from a parent or guardian. You are responsible for ensuring that your account login and password remain confidential. Any activities that occur under your account and password are your responsibility. When setting up your account with us please ensure all your details are correct and completed in full, we do not accept responsibility for any losses or delays for your order from incorrect details supplied. We strive to ensure our website is always safe but do not guarantee our website will always be free from error, virus or similar.3. Goods Every effort is made to ensure on our website pictures used to illustrate products are accurate. We can’t guarantee that your device is able to accurately display the colours of a product and in certain circumstances the pictures we use are for visual purposes only and may not reflect the colours or designs available. Information such as measurements, weight, dimensions and sizes of products are approximate for guidance only we do, however, make every effort to ensure the information provided is as accurate as possible. As manufacturers update their packaging regularly, the packaging we ship the products you may also change because of this. All Goods on our website are subject to availability.4. Personal Information We retain and use all information strictly under the Privacy Policy We may contact you by using the contact information you give to us. This includes via email, phone or post, by ordering with us you expressly agree to this.5. Basis of Sale The description of the goods on our website does not constitute a contractual offer to sell the goods. When an order has been submitted by yourself on the website, we can reject it for any reason, although we will try to inform you of the reason without delay. The order process of the website allows you to check and amend for errors before submitting your order. It is your responsibility to check you have used the ordering process correctly. Only when you receive an email from us confirming your order (Order Confirmation) is a contract formed for the sale of goods. You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the order placed by you. By placing an order, you agree to us giving you confirmation of the Contract by means of an email with all information on it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the contract, no later than the delivery of any goods supplied under the contract. No variation of the contract, whether about description of the goods, fees or otherwise, can be made after it has been entered. 6. Price and Payment The price of the goods and any additional delivery or other charges is set out on the Website at the date of order. Prices and charges include VAT at the rate applicable at the time of the order. You must pay by submitting your credit or debit card details with your order and we can take the payment immediately or otherwise before the delivery of goods. We accept all major credit cards excluding American Express. You can also choose to pay via Paypal, please ensure you read their terms if paying this way.7. Pricing All prices (where applicable) include VAT at the current rate charged in the UK. Unfortunately prices of some items are liable to increase, this is beyond our control. Due to this we reserve the right to increase prices or discontinue products as needed. This won’t affect existing orders placed. At times prices in our store may differ to those online, we unfortunately cannot always offer the same discounts which occur in our store on our online website and vice versa. Any discounts codes or vouchers cannot be used alongside any other offers or sale items online.8. Conformity We have a legal duty to supply the goods in conformity with the contract and will not conform if it does not meet the following obligation. Upon delivery the goods will be of satisfactory quality, unless stated brand new, unused, and fit for purpose. It is not a failure to conform if the failure has its origin in your materials. Miscellaneous The terms in this contract are enforceable independently. If any relevant authority deem any of the terms in this contract unenforceable the remaining terms will still apply. This contract is between yourself (the buyer) and ourselves the supplier. No other person could enforce any of the terms.